Ride-sharing company Uber recently announced a lucrative partnership with Lyft to improve medical services. More specifically, the partnership will target the no-show patient category – people who miss their doctors’ appointment on account of not finding a suitable means of transportation. Despite a study finding no conclusive evidence to indicate that ride-sharing services might improve the ‘show-up’ rate, Lyft declared that pilot studies yielded encouraging results.
Uber and Lyft to Target Critical-Care Patients Segment
On Thursday, Uber, the popular ride-sharing company, announced that would team up with Lyft in order to address the no-show patients issue. According to a company spokesperson, the patients who fail to show up for their appointment have become quite a problem in modern medicine over the past couple of years.
However, the joint team has decided to tackle his problem with its pilot program entitled Uber Health. With this program, the companies intend to make sure that the patients arrived on time for their appointments.
Although the program sounds pretty straightforward on paper, the companies said that the main difficulty lies in establishing a dialogue between health providers, patients, and, of course, drivers. Furthermore, there is also the problem of patients not affording to use ride-sharing services, although a Lyft-funded study revealed that such a program might cut some of the patients’ transportation costs.
The companies have yet to reveal an official timetable for this new project, mostly because it is difficult to estimate how many patients miss their visits to the doctor, an important step in knowing how the process can be improved.
Gyre Renwick, Lyft Business VP, declared that before proceeding with the project, the companies must also address the problem of patients who don’t know how to use smartphone application. If everything fails, added Renwick, the companies might resort to more traditional approaches such as dispatchers and pen-and-paper surveys.
Image source: Wikipedia